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Returns & Exchanges

  1. All Sales Are Final: At Aurum & Crystallini, we uphold a strict no return policy. Once a purchase is made, it is considered final, and we cannot accept returns or offer refunds. Please carefully review your order before completing the purchase.

  2. Exchanges Only for Defective or Damaged Items: In the rare event that you receive a defective or damaged item, please contact our Customer Support within [number of days] days of receiving the product. We will initiate a thorough investigation and, if the item is deemed defective or damaged due to our negligence, we will offer an exchange for the same product. If the same product is unavailable, we will provide an exchange for a similar product of equal value.

  3. Verification and Documentation: For exchange claims related to defective or damaged items, we may request photographic evidence or other documentation to support your claim. This is to ensure a smooth and accurate resolution process.

  4. Non-Exchangeable Items: Certain items, such as personalized or customized products, gift cards, and clearance sale items, are not eligible for exchanges or returns.

  5. Shipping and Handling: In case of an approved exchange, the customer will be responsible for the shipping and handling costs associated with returning the defective or damaged item to Aurum & Crystallini. However, we will cover the shipping costs for sending the replacement item to you.

  6. Timely Resolution: We aim to process exchange requests promptly. Once we receive the necessary information and documentation, we will do our best to resolve the issue within [number of days] days.

  7. Packaging and Condition: To be eligible for an exchange, the item must be in its original packaging and in the same condition as when it was received. Any signs of misuse or mishandling may void the exchange eligibility.

  8. Contact Us: If you have any questions or concerns regarding our No Return Policy or wish to initiate an exchange for a defective or damaged item, please contact our Customer Support at [email address/phone number].

  9. By proceeding with a purchase on our website, you acknowledge and agree to abide by Aurum & Crystallini's No Return Policy.

  10. Please note that this policy is subject to change at our discretion. Any updates will be posted on our website with their respective effective dates.

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